Annoyed .. 😞

I really had a good time in backstage of the concert of Tokio Hotel in Zürich last week. But I am annoyed because I can't find my picture with the band, taken by a professional. All the pictures of this night are on the Treehouse ticketing site, but not mine. 
I have already sent 4 messages to the support of treehouse. I received only automatic answers which announce me an answer to my request within 48 hours. And nothing comes. 
I would so like to receive my photo. I don't know what to do anymore. 
Good thing I have my selfie with the band, taken by Tom. Thank You Tom .. 💖